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ICT Support Associate Vacancy at Aga Khan Education Service, Kenya (AKESK) – Mombasa
Aga Khan Education Service, Kenya (AKESK) – Mombasa
Mombasa
Deadline: Oct 14, 2026
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About this Opportunity
ICT Support Associate Vacancy at Aga Khan Education Service, Kenya (AKESK) – Mombasa
SEO Title: ICT Support Associate Job at Aga Khan Education Service Kenya – Mombasa
Meta Description: Aga Khan Education Service Kenya is hiring an ICT Support Associate in Mombasa. Apply by October 14, 2026. Diploma in IT or Computer Science and 2 years’ experience required.
SEO Slug: "ict-support-associate-aga-khan-education-service-kenya-mombasa"
Job Details
Category| Details
Job Title| ICT Support Associate
Company| Aga Khan Education Service, Kenya (AKESK)
Location| Mombasa, Kenya
Job Type| Full-time
Job Category| ICT / Computer
Qualification| Diploma in Computer Science, IT, or a related field
Experience| Minimum 2 years
Certifications| CCNA, Microsoft Systems Engineering, ITIL, or relevant certifications
Salary| Not specified
Posted Date| October 1, 2026
Application Deadline| October 14, 2026
Application Method| Online application through the employer’s recruitment portal
Job Overview
Aga Khan Education Service, Kenya (AKESK) is seeking a qualified and service-oriented ICT Support Associate to support its school operations in Mombasa. The successful candidate will help maintain reliable ICT infrastructure, provide technical assistance to staff and students, and ensure that technology is used effectively to support teaching, learning, and administrative activities.
Reporting to the ICT Manager, the ICT Support Associate will be responsible for troubleshooting hardware, software, and network issues, maintaining ICT equipment, supporting cybersecurity practices, and helping users make effective use of digital tools. The role requires strong technical knowledge, effective communication skills, attention to detail, and the ability to respond promptly to technical challenges.
About Aga Khan Education Service, Kenya
Aga Khan Education Service, Kenya (AKESK) is a non-profit educational organization with a long history of providing schooling in Kenya. Its educational operations date back to 1918, and it currently manages 11 schools in Nairobi, Mombasa, Kisumu, and Eldoret, serving close to 5,000 students.
The organization focuses on delivering quality education and supporting learning through effective school operations. ICT services play an important role in maintaining the digital infrastructure used by students, teachers, and administrative teams.
Purpose of the Role
The ICT Support Associate will help ensure the availability, reliability, and security of the school’s technology systems. The role involves providing day-to-day technical support, maintaining ICT equipment and networks, assisting users, and contributing to the development of procedures that promote efficient and responsible technology use.
The successful candidate will work closely with the ICT Manager, school staff, students, and external service providers to resolve technical issues and support the institution’s digital learning environment.
Key Responsibilities
ICT Infrastructure and Technical Support
- Install, configure, maintain, and troubleshoot ICT hardware, software, and network infrastructure.
- Provide technical assistance to staff and students experiencing hardware, software, connectivity, and other ICT-related challenges.
- Support the operation and maintenance of network infrastructure, including wireless access points and related equipment.
- Assist in managing server infrastructure and maintaining reliable access to school technology services.
- Diagnose technical problems, identify appropriate solutions, and follow up to ensure issues are resolved.
- Coordinate the repair and maintenance of ICT equipment when required.
Network and Systems Administration
- Support the effective operation of institutional networks and connected devices.
- Assist with configuring and maintaining network equipment and wireless access points, including systems such as Aruba Networks.
- Monitor network performance and help identify connectivity or infrastructure issues.
- Support the implementation of ICT procedures that improve system reliability and service delivery.
- Work with relevant technical teams and external vendors to address infrastructure-related challenges.
Cybersecurity and Data Protection
- Apply cybersecurity best practices when managing ICT systems, equipment, and user access.
- Support measures designed to protect institutional data and digital infrastructure.
- Promote responsible technology use and awareness of data protection requirements.
- Help maintain secure and reliable ICT services in accordance with applicable institutional procedures.
ICT Asset Management
- Maintain accurate records and inventories of ICT equipment and other technology assets.
- Track the condition, allocation, and maintenance requirements of ICT devices.
- Coordinate equipment repairs and follow up on outstanding technical issues.
- Support proper documentation of ICT assets, procedures, and service activities.
User Training and Capacity Building
- Guide staff and students in using ICT systems, applications, and equipment effectively.
- Provide basic technical training and support to users with different levels of digital knowledge.
- Help develop and communicate ICT procedures, guidelines, and user instructions.
- Encourage effective and responsible use of technology in teaching, learning, and daily school operations.
Service Delivery and Problem Resolution
- Respond professionally and promptly to ICT support requests.
- Prioritize multiple technical tasks according to urgency and operational impact.
- Assist in responding to technical emergencies and restoring affected services.
- Maintain clear communication with users, internal teams, and external vendors.
- Identify recurring ICT issues and contribute to practical improvements in support services.
Qualifications and Requirements
Academic Qualifications
Applicants should have:
- A Diploma in Computer Science, Information Technology, or a related field.
- A Bachelor’s degree in a relevant discipline will be an added advantage.
Professional Certifications
Relevant professional certifications are desirable, including:
- Cisco Certified Network Associate (CCNA).
- Microsoft Systems Engineering certifications.
- Information Technology Infrastructure Library (ITIL) certification.
- Other relevant ICT or infrastructure certifications.
Work Experience
Candidates should have:
- At least two years of experience in a similar ICT support role.
- Practical experience managing network infrastructure and providing technical support in an institutional environment.
- Experience installing, configuring, maintaining, and troubleshooting ICT hardware, software, and networks.
- Previous experience working in a school or educational environment will be an added advantage.
Required Technical and Professional Skills
The ideal candidate should demonstrate:
- ICT troubleshooting: Ability to identify, diagnose, and resolve hardware, software, and network problems.
- Network management: Practical knowledge of network infrastructure, wireless access points, and connectivity support.
- Systems support: Familiarity with server infrastructure and the maintenance of ICT services.
- Cybersecurity awareness: Understanding of cybersecurity practices and data protection requirements.
- Asset management: Ability to maintain accurate ICT inventories and coordinate equipment repairs.
- User support: Strong skills in assisting users with different levels of technical knowledge.
- Training and communication: Ability to explain technical information clearly and build users’ confidence in using technology.
- Problem-solving: Strong analytical skills and attention to detail when resolving technical issues.
- Organization: Ability to manage multiple assignments, prioritize urgent requests, and maintain accurate records.
- Teamwork: Ability to collaborate with colleagues, management, and external service providers.
- Professionalism: A proactive, responsive, and service-focused approach to ICT support.
Ideal Candidate Profile
The ideal candidate is a technically capable ICT professional who enjoys solving problems and helping others use technology effectively. They should be comfortable supporting users in a busy school environment, managing routine ICT maintenance, and responding to unexpected technical issues.
The candidate should also be able to communicate clearly with non-technical users, maintain accurate equipment records, follow security procedures, and work collaboratively with the ICT Manager and other stakeholders.
How to Prepare Your CV for This Role
Applicants should tailor their CV to highlight experience and skills that closely match the ICT Support Associate position.
Consider emphasizing:
- Two or more years of relevant ICT support experience.
- Practical network administration and troubleshooting experience.
- Installation, configuration, and maintenance of computers, software, and network devices.
- Experience supporting users in an institutional or educational environment.
- Familiarity with wireless access points, server infrastructure, and network equipment.
- Relevant certifications such as CCNA, Microsoft Systems Engineering, or ITIL.
- Experience maintaining ICT asset inventories and coordinating equipment repairs.
- Examples of technical problems resolved, service improvements, or user training delivered.
Where possible, include measurable achievements, such as the number of users supported, devices maintained, or technical issues resolved. Ensure that your contact information, education, certifications, and employment dates are accurate and clearly presented.
Salary and Work Arrangement
The position is advertised as a full-time role based in Mombasa, Kenya. The employer has not specified the salary or additional benefits in the available vacancy information. Applicants may seek clarification about compensation and other employment terms during the recruitment process.
Method of Application
Interested and qualified candidates should submit their applications through the Aga Khan Education Service, Kenya recruitment portal.
Applicants should review the vacancy requirements and provide accurate information about their qualifications, professional certifications, and relevant work experience. Ensure that all requested application details are completed before submission.
Application Deadline: October 14, 2026
Job Summary
Requirement| Details
Position| ICT Support Associate
Employer| Aga Khan Education Service, Kenya (AKESK)
Location| Mombasa
Employment Type| Full-time
Minimum Education| Diploma in Computer Science, IT, or related field
Experience| At least 2 years
Added Advantage| Bachelor’s degree, relevant certifications, school ICT experience
Core Areas| ICT support, networking, cybersecurity, asset management, user training
Deadline| October 14, 2026
Application| Employer’s online recruitment portal
Frequently Asked Questions
1. Where is the ICT Support Associate job located?
The position is based in Mombasa, Kenya, at Aga Khan Education Service, Kenya.
2. What qualifications are required?
Applicants need a Diploma in Computer Science, Information Technology, or a related field. A Bachelor’s degree is an added advantage.
3. How much experience is required?
Candidates should have a minimum of two years’ experience in a similar role, including practical experience in network infrastructure management and user support.
4. Are professional certifications required?
Relevant certifications such as CCNA, Microsoft Systems Engineering, or ITIL are listed as desirable qualifications.
5. Is previous school experience necessary?
Previous experience in a school environment is an added advantage. The vacancy also requires proven experience in network infrastructure management and user support within an institutional setting.
6. What are the main responsibilities of the ICT Support Associate?
The role includes maintaining ICT hardware, software, and networks; troubleshooting technical issues; supporting wireless access points and server infrastructure; managing ICT assets; promoting cybersecurity and data protection; and training users.
7. What is the application deadline?
The application deadline is October 14, 2026.
8. How can candidates apply?
Applicants should submit their applications through the Aga Khan Education Service, Kenya online recruitment portal and follow the instructions provided there.
Important Application Notice
Applicants should use the employer’s official recruitment channel and provide truthful, verifiable information. Be cautious of anyone requesting payment in exchange for shortlisting, interviews, or job placement.
For more job description visit: jobopenings.co.ke
SEO Title: ICT Support Associate Job at Aga Khan Education Service Kenya – Mombasa
Meta Description: Aga Khan Education Service Kenya is hiring an ICT Support Associate in Mombasa. Apply by October 14, 2026. Diploma in IT or Computer Science and 2 years’ experience required.
SEO Slug: "ict-support-associate-aga-khan-education-service-kenya-mombasa"
Job Details
Category| Details
Job Title| ICT Support Associate
Company| Aga Khan Education Service, Kenya (AKESK)
Location| Mombasa, Kenya
Job Type| Full-time
Job Category| ICT / Computer
Qualification| Diploma in Computer Science, IT, or a related field
Experience| Minimum 2 years
Certifications| CCNA, Microsoft Systems Engineering, ITIL, or relevant certifications
Salary| Not specified
Posted Date| October 1, 2026
Application Deadline| October 14, 2026
Application Method| Online application through the employer’s recruitment portal
Job Overview
Aga Khan Education Service, Kenya (AKESK) is seeking a qualified and service-oriented ICT Support Associate to support its school operations in Mombasa. The successful candidate will help maintain reliable ICT infrastructure, provide technical assistance to staff and students, and ensure that technology is used effectively to support teaching, learning, and administrative activities.
Reporting to the ICT Manager, the ICT Support Associate will be responsible for troubleshooting hardware, software, and network issues, maintaining ICT equipment, supporting cybersecurity practices, and helping users make effective use of digital tools. The role requires strong technical knowledge, effective communication skills, attention to detail, and the ability to respond promptly to technical challenges.
About Aga Khan Education Service, Kenya
Aga Khan Education Service, Kenya (AKESK) is a non-profit educational organization with a long history of providing schooling in Kenya. Its educational operations date back to 1918, and it currently manages 11 schools in Nairobi, Mombasa, Kisumu, and Eldoret, serving close to 5,000 students.
The organization focuses on delivering quality education and supporting learning through effective school operations. ICT services play an important role in maintaining the digital infrastructure used by students, teachers, and administrative teams.
Purpose of the Role
The ICT Support Associate will help ensure the availability, reliability, and security of the school’s technology systems. The role involves providing day-to-day technical support, maintaining ICT equipment and networks, assisting users, and contributing to the development of procedures that promote efficient and responsible technology use.
The successful candidate will work closely with the ICT Manager, school staff, students, and external service providers to resolve technical issues and support the institution’s digital learning environment.
Key Responsibilities
ICT Infrastructure and Technical Support
- Install, configure, maintain, and troubleshoot ICT hardware, software, and network infrastructure.
- Provide technical assistance to staff and students experiencing hardware, software, connectivity, and other ICT-related challenges.
- Support the operation and maintenance of network infrastructure, including wireless access points and related equipment.
- Assist in managing server infrastructure and maintaining reliable access to school technology services.
- Diagnose technical problems, identify appropriate solutions, and follow up to ensure issues are resolved.
- Coordinate the repair and maintenance of ICT equipment when required.
Network and Systems Administration
- Support the effective operation of institutional networks and connected devices.
- Assist with configuring and maintaining network equipment and wireless access points, including systems such as Aruba Networks.
- Monitor network performance and help identify connectivity or infrastructure issues.
- Support the implementation of ICT procedures that improve system reliability and service delivery.
- Work with relevant technical teams and external vendors to address infrastructure-related challenges.
Cybersecurity and Data Protection
- Apply cybersecurity best practices when managing ICT systems, equipment, and user access.
- Support measures designed to protect institutional data and digital infrastructure.
- Promote responsible technology use and awareness of data protection requirements.
- Help maintain secure and reliable ICT services in accordance with applicable institutional procedures.
ICT Asset Management
- Maintain accurate records and inventories of ICT equipment and other technology assets.
- Track the condition, allocation, and maintenance requirements of ICT devices.
- Coordinate equipment repairs and follow up on outstanding technical issues.
- Support proper documentation of ICT assets, procedures, and service activities.
User Training and Capacity Building
- Guide staff and students in using ICT systems, applications, and equipment effectively.
- Provide basic technical training and support to users with different levels of digital knowledge.
- Help develop and communicate ICT procedures, guidelines, and user instructions.
- Encourage effective and responsible use of technology in teaching, learning, and daily school operations.
Service Delivery and Problem Resolution
- Respond professionally and promptly to ICT support requests.
- Prioritize multiple technical tasks according to urgency and operational impact.
- Assist in responding to technical emergencies and restoring affected services.
- Maintain clear communication with users, internal teams, and external vendors.
- Identify recurring ICT issues and contribute to practical improvements in support services.
Qualifications and Requirements
Academic Qualifications
Applicants should have:
- A Diploma in Computer Science, Information Technology, or a related field.
- A Bachelor’s degree in a relevant discipline will be an added advantage.
Professional Certifications
Relevant professional certifications are desirable, including:
- Cisco Certified Network Associate (CCNA).
- Microsoft Systems Engineering certifications.
- Information Technology Infrastructure Library (ITIL) certification.
- Other relevant ICT or infrastructure certifications.
Work Experience
Candidates should have:
- At least two years of experience in a similar ICT support role.
- Practical experience managing network infrastructure and providing technical support in an institutional environment.
- Experience installing, configuring, maintaining, and troubleshooting ICT hardware, software, and networks.
- Previous experience working in a school or educational environment will be an added advantage.
Required Technical and Professional Skills
The ideal candidate should demonstrate:
- ICT troubleshooting: Ability to identify, diagnose, and resolve hardware, software, and network problems.
- Network management: Practical knowledge of network infrastructure, wireless access points, and connectivity support.
- Systems support: Familiarity with server infrastructure and the maintenance of ICT services.
- Cybersecurity awareness: Understanding of cybersecurity practices and data protection requirements.
- Asset management: Ability to maintain accurate ICT inventories and coordinate equipment repairs.
- User support: Strong skills in assisting users with different levels of technical knowledge.
- Training and communication: Ability to explain technical information clearly and build users’ confidence in using technology.
- Problem-solving: Strong analytical skills and attention to detail when resolving technical issues.
- Organization: Ability to manage multiple assignments, prioritize urgent requests, and maintain accurate records.
- Teamwork: Ability to collaborate with colleagues, management, and external service providers.
- Professionalism: A proactive, responsive, and service-focused approach to ICT support.
Ideal Candidate Profile
The ideal candidate is a technically capable ICT professional who enjoys solving problems and helping others use technology effectively. They should be comfortable supporting users in a busy school environment, managing routine ICT maintenance, and responding to unexpected technical issues.
The candidate should also be able to communicate clearly with non-technical users, maintain accurate equipment records, follow security procedures, and work collaboratively with the ICT Manager and other stakeholders.
How to Prepare Your CV for This Role
Applicants should tailor their CV to highlight experience and skills that closely match the ICT Support Associate position.
Consider emphasizing:
- Two or more years of relevant ICT support experience.
- Practical network administration and troubleshooting experience.
- Installation, configuration, and maintenance of computers, software, and network devices.
- Experience supporting users in an institutional or educational environment.
- Familiarity with wireless access points, server infrastructure, and network equipment.
- Relevant certifications such as CCNA, Microsoft Systems Engineering, or ITIL.
- Experience maintaining ICT asset inventories and coordinating equipment repairs.
- Examples of technical problems resolved, service improvements, or user training delivered.
Where possible, include measurable achievements, such as the number of users supported, devices maintained, or technical issues resolved. Ensure that your contact information, education, certifications, and employment dates are accurate and clearly presented.
Salary and Work Arrangement
The position is advertised as a full-time role based in Mombasa, Kenya. The employer has not specified the salary or additional benefits in the available vacancy information. Applicants may seek clarification about compensation and other employment terms during the recruitment process.
Method of Application
Interested and qualified candidates should submit their applications through the Aga Khan Education Service, Kenya recruitment portal.
Applicants should review the vacancy requirements and provide accurate information about their qualifications, professional certifications, and relevant work experience. Ensure that all requested application details are completed before submission.
Application Deadline: October 14, 2026
Job Summary
Requirement| Details
Position| ICT Support Associate
Employer| Aga Khan Education Service, Kenya (AKESK)
Location| Mombasa
Employment Type| Full-time
Minimum Education| Diploma in Computer Science, IT, or related field
Experience| At least 2 years
Added Advantage| Bachelor’s degree, relevant certifications, school ICT experience
Core Areas| ICT support, networking, cybersecurity, asset management, user training
Deadline| October 14, 2026
Application| Employer’s online recruitment portal
Frequently Asked Questions
1. Where is the ICT Support Associate job located?
The position is based in Mombasa, Kenya, at Aga Khan Education Service, Kenya.
2. What qualifications are required?
Applicants need a Diploma in Computer Science, Information Technology, or a related field. A Bachelor’s degree is an added advantage.
3. How much experience is required?
Candidates should have a minimum of two years’ experience in a similar role, including practical experience in network infrastructure management and user support.
4. Are professional certifications required?
Relevant certifications such as CCNA, Microsoft Systems Engineering, or ITIL are listed as desirable qualifications.
5. Is previous school experience necessary?
Previous experience in a school environment is an added advantage. The vacancy also requires proven experience in network infrastructure management and user support within an institutional setting.
6. What are the main responsibilities of the ICT Support Associate?
The role includes maintaining ICT hardware, software, and networks; troubleshooting technical issues; supporting wireless access points and server infrastructure; managing ICT assets; promoting cybersecurity and data protection; and training users.
7. What is the application deadline?
The application deadline is October 14, 2026.
8. How can candidates apply?
Applicants should submit their applications through the Aga Khan Education Service, Kenya online recruitment portal and follow the instructions provided there.
Important Application Notice
Applicants should use the employer’s official recruitment channel and provide truthful, verifiable information. Be cautious of anyone requesting payment in exchange for shortlisting, interviews, or job placement.
For more job description visit: jobopenings.co.ke
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