Shipping & Returns
Last updated October 2026. This policy applies to orders placed through IzzieShop.
Delivery across Kenya
IzzieShop connects buyers with verified sellers across Kenya. Delivery is arranged with the seller, normally through a courier or rider.
- Delivery is available nationwide, subject to the seller's location and product availability.
- Delivery fees are calculated from the delivery location selected in the cart. Typical delivery starts from KSh 150 and varies by county.
- Most orders arrive in 2–5 business days. Remote areas may take longer.
- Orders are confirmed with the seller on WhatsApp before dispatch.
Returns and refunds
- Contact us within 7 calendar days of delivery if an item is damaged, defective, or different from what you ordered.
- Items must be unused, in their original packaging, and include all accessories.
- For hygiene and safety reasons, opened beauty products, personal-care items, underwear and custom-made items cannot be returned unless they arrived damaged or defective.
- Once the seller receives and inspects the returned item, a replacement or refund will be arranged. Refund timing depends on the payment method.
- Return delivery costs may apply unless the error was ours or the seller's.
Before you order
Please confirm the product details, size, colour and delivery location with the seller before paying. Keep your order conversation and receipt until delivery is complete.