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Sacco ICT Assistant Job at Co-operative Bank of Kenya
Co-operative Bank of Kenya
Nairobi
Deadline: Oct 7, 2026
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About this Opportunity
Sacco ICT Assistant Job at Co-operative Bank of Kenya
SEO Title: Sacco ICT Assistant Job at Co-operative Bank of Kenya – Nairobi
Meta Description: Co-operative Bank of Kenya is hiring a Sacco ICT Assistant in Nairobi. Applicants should have a relevant bachelor’s degree and 2–3 years of ICT support experience. Apply by October 7, 2026.
SEO Slug: "sacco-ict-assistant-job-co-operative-bank-kenya"
Sacco ICT Assistant
Company: Co-operative Bank of Kenya
Location: Nairobi, Kenya
Job Type: Full-time
Job Category: ICT / Computer
Experience: 2–3 years
Qualification: Bachelor’s Degree
Salary: Not specified
Posted Date: September 30, 2026
Application Deadline: October 7, 2026
Job Overview
Co-operative Bank of Kenya is seeking a qualified and experienced Sacco ICT Assistant to provide day-to-day technical support and help maintain the organisation’s ICT infrastructure and digital service platforms.
The successful candidate will support the availability, security and reliability of ICT systems, including the Core Banking System (CBS), computers, network devices, printers, user accounts and other business applications. The role also involves troubleshooting technical issues, supporting cybersecurity measures, maintaining ICT documentation and assisting staff with the effective use of technology.
The ICT Assistant will work under the guidance of the ICT Manager or relevant supervisor to ensure that ICT services operate efficiently and that technical incidents are addressed promptly.
About Co-operative Bank of Kenya
Co-operative Bank of Kenya is a financial institution incorporated in Kenya and licensed to conduct banking business under the Banking Act. The bank was initially registered under the Co-operative Societies Act in 1965 and later transitioned to its current banking status in 2008.
The institution provides banking and financial services to individuals, businesses and co-operative organisations in Kenya.
Key Responsibilities
The Sacco ICT Assistant will be responsible for the following duties:
- Provide first-level technical support to staff by diagnosing and resolving hardware, software, network and system-related issues.
- Assist in supporting and monitoring the Core Banking System (CBS) and other ICT applications.
- Install, configure, maintain and troubleshoot computers, printers, operating systems, network devices and other ICT equipment.
- Monitor network connectivity, internet services, servers and ICT infrastructure, escalating complex incidents when necessary.
- Manage user accounts, passwords, access rights and system permissions in line with approved access control procedures.
- Support the implementation and monitoring of cybersecurity measures, including antivirus protection, endpoint security, firewall monitoring and system patching.
- Assist with routine system backups and verify the availability and integrity of backup data.
- Provide technical support for digital banking channels and integrations, including mobile banking, USSD, ATMs, internet banking, EFT and third-party ICT services.
- Maintain accurate records of ICT hardware, software and other technology assets.
- Assist with data processing, extraction and preparation of routine ICT, departmental, management and regulatory reports, including SASRA-related reports where applicable.
- Monitor system performance and availability, documenting downtime, recurring problems and technical incidents.
- Coordinate with ICT vendors and service providers on equipment repairs, maintenance and routine support requests.
- Maintain ICT documentation, including system configurations, user guides, asset registers, support logs and operational procedures.
- Support the implementation and testing of business continuity, backup and disaster recovery procedures.
- Guide staff on the use of ICT systems, applications, cybersecurity practices and organisational technology resources.
- Ensure compliance with ICT policies, information security standards, data protection requirements and applicable regulations.
- Identify and report ICT risks, security incidents, system vulnerabilities and weaknesses in existing controls.
- Conduct preventive maintenance and coordinate the repair or replacement of faulty ICT equipment.
- Keep accurate records of support requests, incidents, system changes, maintenance activities and their resolutions.
- Perform other ICT-related duties assigned by the ICT Manager or Management.
Minimum Qualifications and Requirements
Applicants should meet the following requirements:
- A bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering or a related field from a recognised institution.
- At least 2–3 years of relevant ICT support experience, preferably in a SACCO, microfinance institution, bank or another regulated financial institution.
- Good knowledge of computer hardware, software installation, troubleshooting, operating systems and basic network administration.
- Understanding of cybersecurity principles, endpoint protection, user access management, data protection and ICT security controls.
- Basic knowledge of Microsoft Windows, Microsoft 365, networking, databases and system administration.
- Knowledge of system backup procedures, ICT asset management and technical documentation.
- Strong analytical, troubleshooting, communication and interpersonal skills.
- Ability to work independently, respond promptly to technical incidents and collaborate effectively with colleagues.
- High levels of integrity and confidentiality when handling financial data, member information, passwords and other sensitive resources.
Added Advantages
The following qualifications and experience will be an added advantage:
- Basic knowledge of Core Banking Systems and financial technology applications.
- Professional certifications such as CCNA, CompTIA A+, CompTIA Network+, Microsoft certifications or ITIL Foundation.
- Membership in a relevant professional ICT body.
- Previous experience supporting ICT systems in a SACCO, bank or other regulated financial institution.
Key Skills
- ICT technical support and troubleshooting
- Computer hardware and software maintenance
- Basic network administration
- Microsoft Windows and Microsoft 365
- Core Banking System support
- Cybersecurity and endpoint protection
- User account and access management
- Backup and disaster recovery support
- ICT asset management and documentation
- Incident monitoring and reporting
- Communication and teamwork
- Data confidentiality and integrity
Ideal Candidate
The ideal candidate is a technically capable ICT professional with practical experience resolving user issues and maintaining ICT systems. They should be able to troubleshoot problems systematically, support digital financial services and follow established security and operational procedures.
The role also requires someone who can communicate technical information clearly, maintain accurate documentation, protect confidential information and work collaboratively with staff, vendors and the ICT management team.
CV Preparation Tips
Applicants should tailor their CVs to highlight relevant ICT support experience and demonstrate practical skills in areas such as:
- Troubleshooting hardware, software, operating systems and network connectivity.
- Supporting users and maintaining computers, printers and other ICT equipment.
- Managing user accounts, permissions, backups and security controls.
- Supporting banking applications, digital channels or other business-critical systems, where applicable.
- Maintaining ICT asset registers, incident logs and technical documentation.
- Relevant academic qualifications, professional certifications and ICT professional memberships.
Where possible, include specific achievements that demonstrate how you resolved technical incidents, improved system availability, supported users or strengthened ICT processes.
Salary and Work Arrangement
The position is full-time and based in Nairobi, Kenya. The employer has not specified the salary or additional employment benefits in the provided vacancy information.
How to Apply
Interested and qualified candidates should submit their applications through the Co-operative Bank of Kenya official website at www.co-opbank.co.ke.
Applicants should review the vacancy and follow the instructions provided on the bank’s recruitment platform. Ensure that your CV and supporting information accurately reflect the qualifications and experience required for the role.
Application Deadline: October 7, 2026
Job Summary
Details| Information
Job Title| Sacco ICT Assistant
Company| Co-operative Bank of Kenya
Location| Nairobi, Kenya
Employment Type| Full-time
Category| ICT / Computer
Qualification| Bachelor’s Degree
Experience| 2–3 years
Salary| Not specified
Posted Date| September 30, 2026
Deadline| October 7, 2026
Application Method| Co-operative Bank of Kenya website
Frequently Asked Questions
1. What is the required qualification for the Sacco ICT Assistant position?
Applicants need a bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering or a related field from a recognised institution.
2. How many years of experience are required?
The position requires 2–3 years of relevant ICT support experience. Experience in a SACCO, microfinance institution, bank or other regulated financial institution is preferred.
3. Where is the Sacco ICT Assistant job located?
The position is based in Nairobi, Kenya.
4. What are the main duties of the ICT Assistant?
The role involves providing technical support, maintaining ICT equipment and infrastructure, supporting the Core Banking System and digital channels, assisting with cybersecurity and backups, managing user access, and maintaining ICT records.
5. Are professional certifications required?
Certifications are not listed as mandatory. However, CCNA, CompTIA A+, Network+, Microsoft certifications and ITIL Foundation are listed as added advantages.
6. How can candidates apply for this job?
Candidates should apply through the Co-operative Bank of Kenya official website and follow the recruitment instructions provided there.
7. What is the application deadline?
The application deadline is October 7, 2026.
Important Notice to Applicants
Applicants should use the employer’s official recruitment platform and provide accurate information. Do not make payments to individuals claiming to guarantee recruitment or influence the selection process.
For more job description visit: jobopenings.co.ke
SEO Title: Sacco ICT Assistant Job at Co-operative Bank of Kenya – Nairobi
Meta Description: Co-operative Bank of Kenya is hiring a Sacco ICT Assistant in Nairobi. Applicants should have a relevant bachelor’s degree and 2–3 years of ICT support experience. Apply by October 7, 2026.
SEO Slug: "sacco-ict-assistant-job-co-operative-bank-kenya"
Sacco ICT Assistant
Company: Co-operative Bank of Kenya
Location: Nairobi, Kenya
Job Type: Full-time
Job Category: ICT / Computer
Experience: 2–3 years
Qualification: Bachelor’s Degree
Salary: Not specified
Posted Date: September 30, 2026
Application Deadline: October 7, 2026
Job Overview
Co-operative Bank of Kenya is seeking a qualified and experienced Sacco ICT Assistant to provide day-to-day technical support and help maintain the organisation’s ICT infrastructure and digital service platforms.
The successful candidate will support the availability, security and reliability of ICT systems, including the Core Banking System (CBS), computers, network devices, printers, user accounts and other business applications. The role also involves troubleshooting technical issues, supporting cybersecurity measures, maintaining ICT documentation and assisting staff with the effective use of technology.
The ICT Assistant will work under the guidance of the ICT Manager or relevant supervisor to ensure that ICT services operate efficiently and that technical incidents are addressed promptly.
About Co-operative Bank of Kenya
Co-operative Bank of Kenya is a financial institution incorporated in Kenya and licensed to conduct banking business under the Banking Act. The bank was initially registered under the Co-operative Societies Act in 1965 and later transitioned to its current banking status in 2008.
The institution provides banking and financial services to individuals, businesses and co-operative organisations in Kenya.
Key Responsibilities
The Sacco ICT Assistant will be responsible for the following duties:
- Provide first-level technical support to staff by diagnosing and resolving hardware, software, network and system-related issues.
- Assist in supporting and monitoring the Core Banking System (CBS) and other ICT applications.
- Install, configure, maintain and troubleshoot computers, printers, operating systems, network devices and other ICT equipment.
- Monitor network connectivity, internet services, servers and ICT infrastructure, escalating complex incidents when necessary.
- Manage user accounts, passwords, access rights and system permissions in line with approved access control procedures.
- Support the implementation and monitoring of cybersecurity measures, including antivirus protection, endpoint security, firewall monitoring and system patching.
- Assist with routine system backups and verify the availability and integrity of backup data.
- Provide technical support for digital banking channels and integrations, including mobile banking, USSD, ATMs, internet banking, EFT and third-party ICT services.
- Maintain accurate records of ICT hardware, software and other technology assets.
- Assist with data processing, extraction and preparation of routine ICT, departmental, management and regulatory reports, including SASRA-related reports where applicable.
- Monitor system performance and availability, documenting downtime, recurring problems and technical incidents.
- Coordinate with ICT vendors and service providers on equipment repairs, maintenance and routine support requests.
- Maintain ICT documentation, including system configurations, user guides, asset registers, support logs and operational procedures.
- Support the implementation and testing of business continuity, backup and disaster recovery procedures.
- Guide staff on the use of ICT systems, applications, cybersecurity practices and organisational technology resources.
- Ensure compliance with ICT policies, information security standards, data protection requirements and applicable regulations.
- Identify and report ICT risks, security incidents, system vulnerabilities and weaknesses in existing controls.
- Conduct preventive maintenance and coordinate the repair or replacement of faulty ICT equipment.
- Keep accurate records of support requests, incidents, system changes, maintenance activities and their resolutions.
- Perform other ICT-related duties assigned by the ICT Manager or Management.
Minimum Qualifications and Requirements
Applicants should meet the following requirements:
- A bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering or a related field from a recognised institution.
- At least 2–3 years of relevant ICT support experience, preferably in a SACCO, microfinance institution, bank or another regulated financial institution.
- Good knowledge of computer hardware, software installation, troubleshooting, operating systems and basic network administration.
- Understanding of cybersecurity principles, endpoint protection, user access management, data protection and ICT security controls.
- Basic knowledge of Microsoft Windows, Microsoft 365, networking, databases and system administration.
- Knowledge of system backup procedures, ICT asset management and technical documentation.
- Strong analytical, troubleshooting, communication and interpersonal skills.
- Ability to work independently, respond promptly to technical incidents and collaborate effectively with colleagues.
- High levels of integrity and confidentiality when handling financial data, member information, passwords and other sensitive resources.
Added Advantages
The following qualifications and experience will be an added advantage:
- Basic knowledge of Core Banking Systems and financial technology applications.
- Professional certifications such as CCNA, CompTIA A+, CompTIA Network+, Microsoft certifications or ITIL Foundation.
- Membership in a relevant professional ICT body.
- Previous experience supporting ICT systems in a SACCO, bank or other regulated financial institution.
Key Skills
- ICT technical support and troubleshooting
- Computer hardware and software maintenance
- Basic network administration
- Microsoft Windows and Microsoft 365
- Core Banking System support
- Cybersecurity and endpoint protection
- User account and access management
- Backup and disaster recovery support
- ICT asset management and documentation
- Incident monitoring and reporting
- Communication and teamwork
- Data confidentiality and integrity
Ideal Candidate
The ideal candidate is a technically capable ICT professional with practical experience resolving user issues and maintaining ICT systems. They should be able to troubleshoot problems systematically, support digital financial services and follow established security and operational procedures.
The role also requires someone who can communicate technical information clearly, maintain accurate documentation, protect confidential information and work collaboratively with staff, vendors and the ICT management team.
CV Preparation Tips
Applicants should tailor their CVs to highlight relevant ICT support experience and demonstrate practical skills in areas such as:
- Troubleshooting hardware, software, operating systems and network connectivity.
- Supporting users and maintaining computers, printers and other ICT equipment.
- Managing user accounts, permissions, backups and security controls.
- Supporting banking applications, digital channels or other business-critical systems, where applicable.
- Maintaining ICT asset registers, incident logs and technical documentation.
- Relevant academic qualifications, professional certifications and ICT professional memberships.
Where possible, include specific achievements that demonstrate how you resolved technical incidents, improved system availability, supported users or strengthened ICT processes.
Salary and Work Arrangement
The position is full-time and based in Nairobi, Kenya. The employer has not specified the salary or additional employment benefits in the provided vacancy information.
How to Apply
Interested and qualified candidates should submit their applications through the Co-operative Bank of Kenya official website at www.co-opbank.co.ke.
Applicants should review the vacancy and follow the instructions provided on the bank’s recruitment platform. Ensure that your CV and supporting information accurately reflect the qualifications and experience required for the role.
Application Deadline: October 7, 2026
Job Summary
Details| Information
Job Title| Sacco ICT Assistant
Company| Co-operative Bank of Kenya
Location| Nairobi, Kenya
Employment Type| Full-time
Category| ICT / Computer
Qualification| Bachelor’s Degree
Experience| 2–3 years
Salary| Not specified
Posted Date| September 30, 2026
Deadline| October 7, 2026
Application Method| Co-operative Bank of Kenya website
Frequently Asked Questions
1. What is the required qualification for the Sacco ICT Assistant position?
Applicants need a bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering or a related field from a recognised institution.
2. How many years of experience are required?
The position requires 2–3 years of relevant ICT support experience. Experience in a SACCO, microfinance institution, bank or other regulated financial institution is preferred.
3. Where is the Sacco ICT Assistant job located?
The position is based in Nairobi, Kenya.
4. What are the main duties of the ICT Assistant?
The role involves providing technical support, maintaining ICT equipment and infrastructure, supporting the Core Banking System and digital channels, assisting with cybersecurity and backups, managing user access, and maintaining ICT records.
5. Are professional certifications required?
Certifications are not listed as mandatory. However, CCNA, CompTIA A+, Network+, Microsoft certifications and ITIL Foundation are listed as added advantages.
6. How can candidates apply for this job?
Candidates should apply through the Co-operative Bank of Kenya official website and follow the recruitment instructions provided there.
7. What is the application deadline?
The application deadline is October 7, 2026.
Important Notice to Applicants
Applicants should use the employer’s official recruitment platform and provide accurate information. Do not make payments to individuals claiming to guarantee recruitment or influence the selection process.
For more job description visit: jobopenings.co.ke
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